I came across this article and thought it a good list of things everyone should do. Our jobs are more competitively sought after, our skills are more needed today and the patience, understanding and courtesy are less today then before. Therefore, to remind those we serve of our value improving our personal skills is even more important. If you have thoughts on this topic, I’d be interested in hearing from you.
4. Remain emotionally neutral
5. Rapport Building
To view the full list you may check out this page which includes a video and description of each of these topics.